FAQs

Who is CrossFit Kova Gear?

CrossFit Kova, home of 7 times CrossFit Games Athlete, Kara Saunders, is located in Brisbane,  Australia.  We currently print and sell limited runs of our popular clothing items. 

 

Which countries do you ship to?

Australia, New Zealand and USA.  Stay tuned to our social media for further countries in future print editions.

 

I’ve pre-ordered my goods.  How long does it take to receive them?

Once the pre-order is closed, the orders are sent for printing. 

Australian customers allow 5 weeks from close of pre-orders for delivery.

New Zealand customers allow 5 weeks from close of pre-orders for delivery.  CrossFit Kova is not responsible for any customs delays or import duties.

USA customers allow 7 weeks from close of pre-orders for delivery.  CrossFit Kova is not responsible for any customs delays or import duties.

 

How will I know when my order is dispatched?

You will receive an email with your tracking number.  If you haven’t received this email within 3 weeks after the close of pre-orders, please send an email to info@crossfitkova.com.au with details of your order.

 

How is the shirt printed?

Our Cactus tees are HTV (Heat Transfer Vinyl).

Strong, no peel, no fade, ultra thinflexible material that is machine washable and can be tumble dried.  This process is very durable and designed to stand up against the vigors of tough sports usage.

Our She Bear Tees are Direct to garment (DTG) printing.  This is the process of printing on textiles using specialised aqueous ink jet technology. DTG is the latest and most advance method of T-shirt printing available. The ink is printed directly on top of the garment, using a light-weight water based ink which ‘stains’ the fabric with your image.  Generally the inks found in a DTG printer have been specifically formulated to:

– Allow for washing of garments in a cold wash environment
– Excellent vibrant colour reproduction, without any “cracking of prints”

 

What if I want to order a large quantity?

Please email us if you want to purchase quantities over 10 and we can give you a quote on shipping.

 

Can I pickup from Kova?

Yes, you can pickup from the gym.  Just enter the code KOVAPICKUP in the gift card code box

 

What if I ordered the wrong size or colour?

Unfortunately, as this is a pre-order run, and we don’t stock large quantities of merchandise, we are unable to exchange your items.  Check the sizing chart for each shirt as guidance when ordering.  This is located in each items description as an image.

 

For any questions we haven’t covered here, please email info@crossfitkova.com.au